Web Chat Service Legal Disclaimer

Web Chat Service (the “Service”) is an instant messaging service implemented by Davidson County Government to support members of the public. Web Chat Service is provided on an “as is” and “as available” basis. Davidson County Government disclaims all responsibility and liability for the availability, timeliness, security or reliability of the Service or accuracy of responses. Davidson County Government may modify, suspend or discontinue the Service with or without notice at any time and without any liability to anyone. Use of the Web Chat Service does not create any legal relationship between the user and Davidson County. Content is intended for informational purposes only and does not constitute and shall not be relied on as official Davidson County Government documentation.

Providing Your Information

During your chat session, you may be asked to provide some basic information such as your name, email address, and inquiry. Please do not share any additional personal information through Web Chat, including any account numbers, credit/debit card data, and personal identifying information such as Social Security Number or drivers’ license number.

Use of Your Information

Davidson County is governed by the North Carolina public records laws. This means that the information we receive online might be disclosed to any person making a public records request. Your information will only be disclosed in accordance with applicable law. For purposes of determining whether information is a public record, information sent to us through this website is treated the same as information sent to us by mail or delivered to us in person. If you have questions about the North Carolina public records laws, refer to Chapter 132 of the N.C. General Statutes.

Davidson County Government may keep transcripts of your Web Chat session for quality assurance and training purposes. We may also share this information with other governmental agencies or organizations to provide the help you are requesting. Davidson County Government may retain this information indefinitely.

Automatically Collected Statistics

When you visit our website, we automatically gather information about your visit, including information about your browser version and IP address. This information identifies you as a unique visitor to our web services and does not provide us any other personal information about you. This information allows us to report on the traffic on our webpage so we can understand the impact of our work and improve your future online experience with us. This information is viewed and reported aggregately. We may temporarily store a cookie on your computer to allow us to send chat messages, web pages and files to you.

Chat Session Agreement

With any online service, there is some level of risk when communicating over the Internet. By reading and agreeing with this Legal Disclaimer and engaging in one of our Web Chat sessions, you give permission to Davidson County Government to provide you some assistance today and to use the information you provide to us for future reporting purposes. Furthermore, you understand that while Davidson County Government will undertake efforts to protect your information, it is not responsible for any information you may enter during the chat session or that it is legally required to disclose. Davidson County Government does not accept any liability for any injury, loss or damage incurred by use of or reliance on the information and advice provided via the service and you hereby release Davidson County Government, its vendors and employees, and the Web Chat Service representative(s) from any such liability.

Children

The Web Chat Service is not designed specifically to solicit information from minors or seek to determine whether the visitor is a minor. Consequently, visitors should be aware that the collection of personal information requested from or volunteered by children online will be treated in the same manner as information given by an adult. Among other things, this means that it may become a public record and therefore may be subject to public access. We ask that parents guide their children when children are asked to provide personal information online. We ask that children get their parents' permission before providing any information to us.